Handcrafted Giraffe Wall Hook – Steel Coat and Towel Holder | Made in USA Rustic Decor

Colors may vary. We heat treat each product individually by hand.

Group 2: Made in America with Domestic and Foreign Components: Materials are made in the U.S. and also a foreign nation, with assembly and/or manufacturing occurring in the U.S.

Shipping & Return Policy

• United States delivery time: 2-3 weeks for all custom orders (3-5 days for ready-to-ship items)
• Alaska/Hawaii/Puerto Rico: 2-3 weeks
• Canada/Mexico delivery time: Does not ship to Canada; Does not ship to Mexico
• International delivery time: Does not ship internationally
  

Average shipping costs: Shipping rates are calculated at checkout based on your order’s weight, dimensions, and destination

Free Shipping: Does not offer free shipping

European Union 14 day cooling off period: Does not currently ship to the European Union

Damages/issues: For any item(s) received damaged or incorrectly, we will replace that item free of charge within 30 days of delivery. For your convenience, there is no need to return the original damaged or incorrectly shipped item; you may safely dispose of it once you've received approval from our team. In the event the item you ordered was one of our larger sets, we will require that item to be returned, which the seller will cover the return shipping costs for. When requesting the approval through the Returns Portal, please include photos of the item and of the packaging material. Please use Apollo's Return Portal to initiate the return process. When your order arrives, it's important to check it thoroughly. If you notice any defects, damages, or receive the wrong item, we urge you to use Apollo's Return Portal or contact us atsupport@apollolanding.com. We will investigate the issue promptly and take the necessary steps to ensure your satisfaction.

Returns: If for any reason you decide to return the item, you have up to 30 days from the time of delivery to request a return. You will be responsible for the return shipping costs. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please use Apollo's Returns Portal to initiate the return.

Exchanges: If you are looking to exchange your item, please use Apollo's Return Portal to initiate the exchange within 30 days of delivery. Exchange shipping costs will be calculated at the time of the exchange in our Returns Portal. The Seller will cover the shipping costs for the replacement product. When processing an exchange, our Returns Portal only permits exchanges for the same item at the same price but in a different variant (e.g.: exchanging the same shirt in size Medium for a size Large). The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.

Return costs: Customer is in charge of return shipping costs

Handling fee: Seller does not currently charge a handling fee

Refunds: You’ll be automatically refunded on your original payment method within 2-5 business days after the receipt of the returned product is confirmed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@apollolanding.com

Based on the above policy, please use Apollo's Return Portal accordingly.