Welcome to Apollo! We’re here to make sure you have a fun and stress-free shopping experience. To do that, it’s important that you understand our policies and how they apply in your interactions with sellers and vendors on the marketplace.
To start off, we want to make sure that you know what rights you possess as a buyer. As a shopper here on Apollo, you are entitled to receive goods of satisfactory quality, which should match any description given by the seller or displayed on the marketplace. You also have the right to return, refund or exchange any item if those are the policies outlined by the seller.
On our marketplace, we also expect buyers to understand the rules of e-commerce and abide by them. When interacting with sellers on Apollo, please ensure that you are respectful and follow all requests they make when it comes to payments and deliveries as outlined in their policy. If you find yourself in a dispute with a seller here at Apollo, please contact us immediately so that we can work together to resolve any issues as quickly as possible.
Please note that while the marketplace provides a space for buyers to discover and purchase from sellers around the United States, it is not directly affiliated with any transaction. By shopping on Apollo, you understand that you are buying directly from the seller and not Apollo itself. While Apollo does pre-screen items sold on our marketplace to ensure legitimacy of American made goods, we do not guarantee or endorse any items sold on our site or any content posted by sellers (i.e. language, images, political views, etc.). Each seller on our marketplace has their own processes and policies - be sure to read these before making your purchase. Being a participating member of our marketplace, you have the right to flag and report any shop, vendor, or seller that may be violating any of our policies. All of which are done confidentially to ensure security and safety for all of our participating partners.
We sincerely hope that your experience shopping on Apollo is smooth and enjoyable - if you ever need help or advice about anything related to our marketplace policies, don’t hesitate to reach out at support@apollolanding.com or our help desk support system.
BUYER FAQ’s
Most frequently asked questionsShopping Basics
What Shipping Methods Are Available?
What are your shipping and return policies?
Do You Ship Internationally?
Payments
What Payment Methods Are Accepted?
Do you charge sales tax on any item?
We follow all state and federal guidelines pertaining to sales tax. Unless you have applied and been approved for a tax exemption status, sales tax will be present for each of our sellers and their participating buyers.
Shipping & Returns
How do you handle order cancellations, returns & exchanges?
Because Apollo is a marketplace featuring independent sellers, return and exchange eligibility may vary by product. We recommend reviewing the specific seller’s return and exchange policy, which can be found on the seller's product page prior to purchase.
If your order qualifies for a return or exchange based on the seller’s policy, please submit your request through our Return & Exchange Portal. This ensures your request is routed correctly and processed as quickly as possible.
If you have any questions or need assistance with a cancellation, return, or exchange, our support team is here to walk you through the process. Please contact us at support@apollolanding.com , include your order number in the subject line, and specify the item(s) you wish to return or exchange in your message. Our team is committed to providing a prompt and satisfactory resolution.