Personalized Stainless Steel Pet ID Nameplate – Medium Size for 18 to 22 Inch Collars | Auburn Leathercrafters Made in USA

Group 2: Made in America with Domestic and Foreign Components: Materials are made in the U.S. and also a foreign nation, with assembly and/or manufacturing occurring in the U.S.

Shipping & Return Policy

• United States delivery time: 3-7 days
• Alaska/Hawaii/Puerto Rico: 5-10 days
• Canada/Mexico delivery time: 5-10 days
• International delivery time: 7-10 days
  

Average shipping costs: Shipping rates are calculated at checkout based on your order’s weight, dimensions, and destination

Free Shipping: Free shipping on orders over $100

European Union 14 day cooling off period: If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages/issues: For any item(s) received damaged or incorrectly, we will replace that item free of charge within 30 days of delivery. For your convenience, there is no need to return the original damaged or incorrectly shipped item; you may safely dispose of it once you've received approval from our team. When requesting the approval through the Returns Portal, please include photos of the item and of the packaging material. Please use Apollo's Return Portal to initiate the return process. When your order arrives, it's important to check it thoroughly. If you notice any defects, damages, or receive the wrong item, we urge you to use Apollo's Return Portal or contact us atsupport@apollolanding.com. We will investigate the issue promptly and take the necessary steps to ensure your satisfaction.

Returns: If for any reason you decide to return the item, you have up to 30 days from the time of delivery to request a return. You will be responsible for the return shipping costs. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
For items such as socks and undergarments, only unworn pairs may be returned, as worn items cannot be resold for hygiene reasons. Refunds will be issued only for items returned in unworn, original condition. Please use Apollo's Returns Portal to initiate the return.

Exchanges: Currently, we do not offer an exchange option. If you would like a different item, you can return the product within our Returns Portal and place a new order for your desired replacement. A refund will be issued once we receive the returned product. The item must be in the same condition as you received it, unopened and unused, and in its original packaging.

Return costs: Return costs are calculated at the time of the return

Handling fee: Seller does not currently charge a handling fee

Refunds: You’ll be automatically refunded on your original payment method within 2-5 business days after the receipt of the returned product is confirmed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@apollolanding.com

Based on the above policy, please use Apollo's Return Portal accordingly.