Welcome to Apollo, your one-stop destination for all your American made shopping needs. In this section, you'll find a comprehensive list of frequently asked questions pertaining to our marketplace, as well as insightful information about both our valued buyers and reputable sellers. For more in-depth knowledge tailored to you as a customer, including our esteemed sellers, we encourage you to visit our 'Policies for Sellers' and 'Buyer and User Policy'. These can be conveniently located in the footer of our page.

Apollo FAQ’s

Most frequently asked questions

Apollo Essentials

What can be bought/sold on Apollo?

At Apollo, you'll find that all the products showcased on the site were made in the USA per FTC (Federal Trade Commission) regulations. All the products sold on the Apollo marketplace must fall under either Group 1, Group 2, or Group 3 of American made goods.

Group 1: Made in the USA: All or virtually all aspects of a product were made in America, from its components and ingredients, all the way to its manufacturing and assembly.

Group 2: Made in America with domestic and foreign components: Ingoing materials are made in the U.S. and also a foreign nation, with assembly and/or manufacturing occurring in the U.S.

Group 3: Assembled in the USA: These products contain a higher percentage of imported ingredients and components, but the final product and assembly was produced on American soil.

Buyers, like yourself, come here to purchase items that they might not find anywhere else since most sites sell merchandise that is produced, sourced, and manufactured in a foreign nation. Everything listed for sale on Apollo can be handmade and a craft styled product. In addition to unique one-off products, we also work with vendors and sellers who sell larger produced items that also fall under the umbrella of "American made". You will find both unique and everyday items that meet these specific criteria and we look forward to displaying your unique items that have been produced, sourced, and/or assembled right here in America.

In the event that it is discovered that the Seller's products do not fall under any of the three groups declared above, Apollo reserves the sole discretion to remove said products from Apollo's marketplace.

Shopping Basics

What Shipping Methods Are Available?

Each seller must determine the best shipping method for themselves while meeting the needs of the customers and the requirements of the marketplace. The standard carriers are UPS, USPS, and FedEx. If you need special arrangements that are not currently provided, please reach out as we would be happy to coordinate other viable options.

What are your shipping and return policies?

For sellers that are independent of Apollo's Fulfillment Network, the shipping, exchange, and return policies are dependent on the policies laid out by each vendor. You can find the seller's policy on the product description page.

Please refer to our Buyer & User Policy page for detailed information.

Do You Ship Internationally?

Sellers have the choice if they wish to ship their product both domestically and internationally.

Payments

What Payment Methods Are Accepted?

We proudly accommodate a wide range of payment methods tailored to your convenience. From all prominent credit card providers, encompassing Visa, Mastercard, American Express, to Discover and beyond, we have you covered. Additionally, we are pleased to accept seamless transactions through trusted digital payment processors like PayPal and Apple Pay.

Do you charge sales tax on any item?

Who likes taxes? Not us at Apollo! But unfortunately, in many states, you might have to pay sales tax for some of your online purchases. No matter where the seller is located - if your state mandates it, we're required to add taxes. Not sure why certain items are taxed and others aren't? It all comes down to item categorization – different types of products may be charged differently depending on where you live. If something seems off or wrong with a purchase's taxation rate while shopping with us at Apollo marketplace, don’t hesitate to reach out to our helpful support team via support@apollolanding.com

We follow all state and federal guidelines pertaining to sales tax. Unless you have applied and been approved for a tax exemption status, sales tax will be present for each of our sellers and their participating buyers.

Outside of the general commission charge, what other charges will I incur as a seller?

At our marketplace, transparency is our anchor point. We uphold a straightforward pricing structure, free from hidden charges or product listing fees. Our model is simple - we only collect a set percentage margin on each successful sale. No surprises, just simple and straightforward transactions.

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