Buyer and User Policy

Welcome to Apollo! We’re here to make sure you have a fun and stress-free shopping experience. To do that, it’s important that you understand our policies and how they apply in your interactions with sellers and vendors on the marketplace.

To start off, we want to make sure that you know what rights you possess as a buyer. As a shopper here on Apollo, you are entitled to receive goods of satisfactory quality, which should match any description given by the seller or displayed on the marketplace. You also have the right to return, refund or exchange any item if those are the policies outlined by the seller.

On our marketplace, we also expect buyers to understand the rules of e-commerce and abide by them. When interacting with sellers on Apollo, please ensure that you are respectful and follow all requests they make when it comes to payments and deliveries as outlined in their policy. If you find yourself in a dispute with a seller here at Apollo, please contact us immediately so that we can work together to resolve any issues as quickly as possible.

Please note that while the marketplace provides a space for buyers to discover and purchase from sellers around the United States, it is not directly affiliated with any transaction. By shopping on Apollo, you understand that you are buying directly from the seller and not Apollo itself. While Apollo does pre-screen items sold on our marketplace to ensure legitimacy of American made goods, we do not guarantee or endorse any items sold on our site or any content posted by sellers (i.e. language, images, political views, etc.). Each seller on our marketplace has their own processes and policies - be sure to read these before making your purchase. Being a participating member of our marketplace, you have the right to flag and report any shop, vendor, or seller that may be violating any of our policies. All of which are done confidentially to ensure security and safety for all of our participating partners.

We sincerely hope that your experience shopping on Apollo is smooth and enjoyable - if you ever need help or advice about anything related to our marketplace policies, don’t hesitate to reach out at support@apollolanding.com or our help desk support system.

BUYER FAQ’s

Most frequently asked questions

Shopping Basics

What Shipping Methods Are Available?

Each seller must determine the best shipping method for themselves while meeting the needs of the customers.

What are your shipping and return policies?

For sellers that are independent of Apollo's Fulfillment Network, the shipping, exchange, and return policies are dependent on the policies laid out by each vendor.

Do You Ship Internationally?

Sellers have the choice if they wish to ship their product both domestically and internationally.

Payments

What Payment Methods Are Accepted?

We proudly accommodate a wide range of payment methods tailored to your convenience. From all prominent credit card providers, encompassing Visa, Mastercard, American Express, to Discover and beyond, we have you covered. Additionally, we are pleased to accept seamless transactions through trusted digital payment processors like PayPal and Apple Pay.

Do you charge sales tax on any item?

Who likes taxes? Not us at Apollo! But unfortunately, in many states, you might have to pay sales tax for some of your online purchases. No matter where the seller is located - if your state mandates it, we're required to add on that additional fee. Not sure why certain items are taxed and others aren't? It all comes down to item categorization – different types of products may be charged differently depending on where you live. If something seems off or wrong with a purchase's taxation rate while shopping with us at Apollo marketplace though, don’t hesitate to reach out to our helpful support team via email: support@apollolanding.com

We follow all state and federal guidelines pertaining to sales tax. Unless you have applied and been approved for a tax exemption status, sales tax will be present for each of our sellers and their participating buyers.

Shipping & Returns

I want to return my purchase, cancel my order, or exchange my order. What do I do?

With the structure of our platform based around independent sellers, the first step is to review the policy set out by the seller, which you can find on the product description page.

Based on the seller's outlined return and exchange policy, please use our Return & Exchange portal to submit your return/exchange.

Should you have any queries or require further assistance pertaining to your return or exchange, please do not hesitate to reach out to us. Simply send an email to our dedicated support team at support@apollolanding.com. Please ensure that you include your order number in the subject line, and specify the item(s) you wish to return or exchange in the body of your email. Our team is committed to providing a swift and satisfactory resolution for you.

How long does it take for me to get a refund?

Your funds will be smoothly refunded to your account within a maximum time frame of 10 business days. As we value your time and patience, the seller is committed to initiate the refund process promptly, typically within a short span of 1-2 business days. Please do bear in mind that the duration for these funds to appear in your account may be subject to your bank's policies and processing times.

What happens if my order was not fulfilled, exchanged, or refunded by the seller?

Our team at Apollo constantly monitors the shipping and return rate of our community of sellers. If your order has not been fulfilled within 3 business days from the time of the purchase, simply send an email to our dedicated support team at support@apollolanding.com. Please ensure that you include your order number in the subject line.

If your order has not been updated 2 business days after submitting a return, exchange, or refund via our Return & Exchange portal, please send an email to our support team at support@apollolanding.com. Please ensure that you include your order number in the subject line, and specify the item(s) you are attempting to return or exchange in the body of your email.

How can I get assistance if I need it?

We have multiple channels for you to conveniently reach us at Apollo.

For all inquiries, we have a general chat accessible on our page where you can expect a response within 1 hour during standard Service Hours. If you need to contact us outside of business hours, please email support@apollolanding.com. Depending on the concern, we may file a ticket within our Help Desk platform to ensure it gets properly escalated.